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BBB · I realize that most reviews on a BBB web page are probably from disgruntled customers with legitimate complaints. I'm not one of those. We booked a Disney World vacation with DVC Rental Store in late 2019 for a stay in late March 2020. The booking experience was great. Laina was excellent to work with and secured our desired resort quickly and efficiently. The February came, and we became increasingly concerned about COVID-19. Even before the parks closed, Laina helped us to rebook everything for mid-May. Then the parks closed. Laina helped us again, and finally DVC Rental Store addressed all the uncertainty with the offer of a credit on the points for a future rental. This has been a stressful time for everyone, and I was very relieved that we could salvage our money and postpone the vacation for a time when the crisis is past and we can enjoy all that is Disney without the constant worry. I give DVC Rental Store 5 stars, and will recommend them to friends for future vacations. And Laina was a superstar through all of this, always pleasant, prompt, and efficient. Thank you.