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BBB · We have used the DVC Rental Store many times over the years for our trips to Disney World and have always been happy with the experience. When the current health crisis cancelled our trip in April I was even more pleased with the way DVC dealt with our cancelled reservation. Our Travel Advisor, Lindsay, was always quick to respond to my emails and answer my questions when she had answers. She was always professional as she worked through a very difficult time. DVC was quick to issue the refunds we were due based on the PPP agreement and I believe went above and beyond by issuing us a credit for the lost portion of our payment based on the agreement we signed. Because of our positive experiences in the past we look forward to working with the DVC Rental Store and Lindsay in the future.