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BBB · The first time we used the DVC Rental Store to book a vacation it was for ten nights at the Polynesian Resort in Walt Disney World. The entire process was an absolute dream - so smooth, no issues at the resort, and we were delighted to save so much money on a deluxe Disney vacation. We decided to book through the DVC Rental Store again for our honeymoon, this time to stay in Aulani in June. Obviously our travel dates were affected by the coronavirus and closures by Disney. We could have been out $4500, but instead the DVC Rental Store gave us credit to use within the next two years. This was an incredible relief, and as a result we will be booking as many trips as possible through the DVC Rental Store in the years to come - including our rescheduled honeymoon. It's also worth mentioning that they have a greater selection of dates and availability than their competitors, who we have priced out but have been unable to accommodate our longer vacations. Finally, I have to mention Kate Guthmiller, the agent we worked with for both trips. She has been absolutely fantastic to work with given that this has been a logistical nightmare for all parties involved. She has answered every question promptly and anticipated all of our needs, remaining positive and professional at every step. I will continue to request Kate's help every time we book through the DVC Rental Store in the future and I would urge you to do the same.