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BBB · I am a DVC member, and we rented for the first time from DVC Rental Store for a trip in June which was affected. Initially, when the pandemic hit it was difficult to get help. The thing that everyone needs to realize is that DVC Rental Store is the "middle man" between members and renters. There are many factors that go into booking a DVC vacation. Preferred dates, preferred resort, number of points needed and not to mention all the rules attached to points depending on use year. Then, to modify a vacation is even more challenging to coordinate between 2 parties. DVC Rental Store looks out for both renters and members. If a member fails to come thru the renter is entitled to a refund and vice versa. The resorts being closed was not anybody's fault so members got paid, and renters got credits that came from DVC Rental Store directly. It is a tough scenario now that the resorts will be open and people can't or don't want to be go....because members are not required to modify vacations and DVC Rental Store is not required to issue credits. I hope as a member, and renter with an affected reservation, I have provided some background information to this process. I feel sorry for those who lost money or will lose money and everyone stuck in this stressful situation. It really is an unfortunate circumstance all around and hope that everyone can find a way to get peace in this.