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BBB · When in 2019 we decided to spend our 2020 vacation in Disney World, we also decided to try something different and book with DVC Rental Store. Our decision was influenced by the recommendations of other Disney guests we have encountered during past stays at a Disney property. Of course, when we booked our magical vacation, we had no idea 2020 would be the year of a pandemic. We also did not anticipate that our booking through DVC Rental would also come with a personal travel support person. For us, that’s Lucy R****. Over recent weeks, I have been reading with great anticipation all the happenings at Disney World and hungrily devouring updates and navigating changes to our vacation plans. Throughout all of this, Lucy has been there to provide support. She is ALWAYS responsive to my messages that are filled with questions. Some questions she has been able to answer. Some she gets back to me on when more details are released by Disney. As I write this, I’m still uncertain about our vacation. What I am certain about is that Lucy R**** has been a tremendous representative for DVC Rental making our experience very positive even in these uncertain times.