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BBB · This was my first time renting DVC points were. Lucy Riggs was my agent and she was amazing! She explained the cancellation policy, answered all my questions (I had many!) and was very patient. Lucy kept me updated during the entire process. This was so easy and well worth the money. A wonderful way to stay at a deluxe resort for much less than paying any Annual Passholder or Florida resident discount rate. I was initially hesitant about going after Disney reopened during Covid. But honestly I never felt more safe and cared for as I did this particular trip. Disney cast members went above and beyond to make the Magic despite all the restrictions. Everything everywhere was constantly being cleaned and sanitized. There were hand washing and sanitizer stations everywhere. And you could tell the cast members were genuinely happy to be there and to see us guests. If you are on the fence about going, I recommend it. No one does it like Disney!!