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BBB · We were one of the many that were impacted by our original trip in March 2020, right as the pandemic shut all the parks and properties down. We did not purchase the trip protection, because who would've ever thought something like this would occur? We were disappointed to say the least and assumed all our money was lost for the trip. BUT! The DVC Rental Store did something amazing and allowed us to have a credit to use towards a future trip within a couple of years. **** helped to plan our ************ and got us settled at ****************************. This was a fabulous resort, and honestly added to our satisfaction of what we have said was our BEST trip to Disney! The process to book with the DVC Rental Store was quick and easy. No question we asked seemed too silly. **** was fantastic to work with! We will definitely be booking with the DVC Rental Store in the future!"