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BBB5· 115 BBB · A great company to plan a vacation with. We stayed in a fantastic room at the Polynesian for much cheaper than the rack rate and without the stupid parking fee. Our agent, Macy, was in contact the whole process and was a joy to work with. I'm kicking myself for booking through Disney when this option is so much better.
BBB · Lindsay was a joy to work with. Our June trip to Hawaii was canceled and we were extended a credit for two years. DVC Rental Store is working hard to make everyone whole in these uncertain times. Definitely recommend, especially working with Lindsay.
BBB · This was my first time renting DVC points were. Lucy Riggs was my agent and she was amazing! She explained the cancellation policy, answered all my questions (I had many!) and was very patient. Lucy kept me updated during the entire process. This was so easy and well worth the money. A wonderful way to stay at a deluxe resort for much less than paying any Annual Passholder or Florida resident discount rate. I was initially hesitant about going after Disney reopened during Covid. But honestly I never felt more safe and cared for as I did this particular trip. Disney cast members went above and beyond to make the Magic despite all the restrictions. Everything everywhere was constantly being cleaned and sanitized. There were hand washing and sanitizer stations everywhere. And you could tell the cast members were genuinely happy to be there and to see us guests. If you are on the fence about going, I recommend it. No one does it like Disney!!
BBB · Lindsay W is an amazing trip advisor. We say our anniversary trip was perfect!! So magical. And we appreciate Lindsay and DVC Rental in helping us make a weekend to remember. We will definitely book through DVC again and Lindsay is our person!!! If you are looking for a smooth experience, we recommend booking through DVC.
BBB · Have used the DVC Rental Store twice and have had zero problems. I would definitely recommend and will use again!
BBB · My DVC Rental Store experience was phenomenal. Lindsay was my advisor and she took care of everything for me. She even helped me extend my vacation an extra night! I have been to Disney 10 times and this was the first time I used this service and I will never go back to paying full price for deluxe accommodations!
BBB · Lindsay and the DVC rental store are great! I’ve booked two trips (11/19 and 7/20) with them and both transactions were easy and saved me a lot of money. I wouldn’t hesitate to recommend DVC Rental Store!
BBB · Easiest company to work with for renting points. We use multiple times a year and no worries whatsoever. Will continue to use for years to come!
BBB · Worked with me the entire time to assure everything went smoothly.
BBB · Fantastic customer service. My advisor [Lindsay] was very knowledgeable and efficient in putting my stay together. I look forward to scheduling another stay soon!!
BBB · They were extremely helpful with my reservation. They allowed me to rent points for a 1-night stay, and the process was seamless and pleasant.
BBB · Great company to work with, very knowledgeable about WDW and helpful with any issues that may arise.
BBB · DVC Rental Store was incredible to work with! Lindsay was very patient and helpful throughout the entire process! I hope to use them to book another DVC room very soon!!!!!! Highly recommend!!!!!!!!!!
BBB · Great service! Lauren worked with us during the big closure of Covid-19 and helped us resolve so many issues. Our stay was flawless, check in was easy, room was fantastic. Thank you DVC Rental Store! Thank you Lauren
BBB · I rented points with lauren and the process could not have been any easier! She was so helpful and responsive and so pleasant to work with! I unfortunately had to cancel my trip due to the global pandemic, but she was kind and understanding and did so without any issues. I would definitely rent points using this company again in the future and I'd definitely request to work with Lauren. She was absolutely fantastic!
BBB · We have used The DVC Rental Store twice and will keep coming back. This last rental was interrupted by COVID but Lucy provides us with our options and we are very happy.
BBB · When in 2019 we decided to spend our 2020 vacation in Disney World, we also decided to try something different and book with DVC Rental Store. Our decision was influenced by the recommendations of other Disney guests we have encountered during past stays at a Disney property. Of course, when we booked our magical vacation, we had no idea 2020 would be the year of a pandemic. We also did not anticipate that our booking through DVC Rental would also come with a personal travel support person. For us, that’s Lucy R****. Over recent weeks, I have been reading with great anticipation all the happenings at Disney World and hungrily devouring updates and navigating changes to our vacation plans. Throughout all of this, Lucy has been there to provide support. She is ALWAYS responsive to my messages that are filled with questions. Some questions she has been able to answer. Some she gets back to me on when more details are released by Disney. As I write this, I’m still uncertain about our vacation. What I am certain about is that Lucy R**** has been a tremendous representative for DVC Rental making our experience very positive even in these uncertain times.
BBB · I am a DVC member, and we rented for the first time from DVC Rental Store for a trip in June which was affected. Initially, when the pandemic hit it was difficult to get help. The thing that everyone needs to realize is that DVC Rental Store is the "middle man" between members and renters. There are many factors that go into booking a DVC vacation. Preferred dates, preferred resort, number of points needed and not to mention all the rules attached to points depending on use year. Then, to modify a vacation is even more challenging to coordinate between 2 parties. DVC Rental Store looks out for both renters and members. If a member fails to come thru the renter is entitled to a refund and vice versa. The resorts being closed was not anybody's fault so members got paid, and renters got credits that came from DVC Rental Store directly. It is a tough scenario now that the resorts will be open and people can't or don't want to be go....because members are not required to modify vacations and DVC Rental Store is not required to issue credits. I hope as a member, and renter with an affected reservation, I have provided some background information to this process. I feel sorry for those who lost money or will lose money and everyone stuck in this stressful situation. It really is an unfortunate circumstance all around and hope that everyone can find a way to get peace in this.
BBB · Lindsay W. was absolutely the best. She was accommodating and patient throughout the multiple changes in reservations during the Covid 19 restrictions as well as prior to them. She showed such professionalism and courtesy throughout our interactions with DVC rentals. I’d definitely recommend her to others and she deserves recognition for her customer service.
BBB · Great customer service! Our sales rep was amazing helping us navigate everything through the Covid crisis.