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BBB5· 115 BBB · I rented points with lauren and the process could not have been any easier! She was so helpful and responsive and so pleasant to work with! I unfortunately had to cancel my trip due to the global pandemic, but she was kind and understanding and did so without any issues. I would definitely rent points using this company again in the future and I'd definitely request to work with Lauren. She was absolutely fantastic!
BBB · We have used The DVC Rental Store twice and will keep coming back. This last rental was interrupted by COVID but Lucy provides us with our options and we are very happy.
BBB · When in 2019 we decided to spend our 2020 vacation in Disney World, we also decided to try something different and book with DVC Rental Store. Our decision was influenced by the recommendations of other Disney guests we have encountered during past stays at a Disney property. Of course, when we booked our magical vacation, we had no idea 2020 would be the year of a pandemic. We also did not anticipate that our booking through DVC Rental would also come with a personal travel support person. For us, that’s Lucy R****. Over recent weeks, I have been reading with great anticipation all the happenings at Disney World and hungrily devouring updates and navigating changes to our vacation plans. Throughout all of this, Lucy has been there to provide support. She is ALWAYS responsive to my messages that are filled with questions. Some questions she has been able to answer. Some she gets back to me on when more details are released by Disney. As I write this, I’m still uncertain about our vacation. What I am certain about is that Lucy R**** has been a tremendous representative for DVC Rental making our experience very positive even in these uncertain times.
BBB · I am a DVC member, and we rented for the first time from DVC Rental Store for a trip in June which was affected. Initially, when the pandemic hit it was difficult to get help. The thing that everyone needs to realize is that DVC Rental Store is the "middle man" between members and renters. There are many factors that go into booking a DVC vacation. Preferred dates, preferred resort, number of points needed and not to mention all the rules attached to points depending on use year. Then, to modify a vacation is even more challenging to coordinate between 2 parties. DVC Rental Store looks out for both renters and members. If a member fails to come thru the renter is entitled to a refund and vice versa. The resorts being closed was not anybody's fault so members got paid, and renters got credits that came from DVC Rental Store directly. It is a tough scenario now that the resorts will be open and people can't or don't want to be go....because members are not required to modify vacations and DVC Rental Store is not required to issue credits. I hope as a member, and renter with an affected reservation, I have provided some background information to this process. I feel sorry for those who lost money or will lose money and everyone stuck in this stressful situation. It really is an unfortunate circumstance all around and hope that everyone can find a way to get peace in this.
BBB · Lindsay W. was absolutely the best. She was accommodating and patient throughout the multiple changes in reservations during the Covid 19 restrictions as well as prior to them. She showed such professionalism and courtesy throughout our interactions with DVC rentals. I’d definitely recommend her to others and she deserves recognition for her customer service.
BBB · Great customer service! Our sales rep was amazing helping us navigate everything through the Covid crisis.
BBB · The DVC Rental Store worked with us during this unprecedented time and credited our full trip for a future use. They were kind, considerate and accommodating to me. I would highly recommend DVC Rental Store if you’re considering resting points for a Disney vacation!
BBB · I booked with Kate at The DVC Rental Store for a holiday in September 2020. Kate was extremely helpful and outlined all the options. Kate offered the Point Protection Insurance and outlined the benefits. I’m so glad Kate was so helpful as I’ve had to cancel our holiday and the Insurance certainly saved us. Thank you Kate for all your assistance and we will book again once we are able to.
BBB · The first time we used the DVC Rental Store to book a vacation it was for ten nights at the Polynesian Resort in Walt Disney World. The entire process was an absolute dream - so smooth, no issues at the resort, and we were delighted to save so much money on a deluxe Disney vacation. We decided to book through the DVC Rental Store again for our honeymoon, this time to stay in Aulani in June. Obviously our travel dates were affected by the coronavirus and closures by Disney. We could have been out $4500, but instead the DVC Rental Store gave us credit to use within the next two years. This was an incredible relief, and as a result we will be booking as many trips as possible through the DVC Rental Store in the years to come - including our rescheduled honeymoon. It's also worth mentioning that they have a greater selection of dates and availability than their competitors, who we have priced out but have been unable to accommodate our longer vacations. Finally, I have to mention Kate Guthmiller, the agent we worked with for both trips. She has been absolutely fantastic to work with given that this has been a logistical nightmare for all parties involved. She has answered every question promptly and anticipated all of our needs, remaining positive and professional at every step. I will continue to request Kate's help every time we book through the DVC Rental Store in the future and I would urge you to do the same.
BBB · It is my pleasure to recommend The DVC Rental Store. Their level of service is outstanding. I have worked with Lindsay since 2015. She has been great in helping me plan numerous amazing Disney trips with reduced rates. I especially want to commend her and the team for their service during the covid19 closing of The DVC Resorts. We had a reservation for the last week of March which was when all the DVC Resorts closed. Lindsay worked hard to see what other options would be available. We originally didn’t have any other options. By Mid April, Lindsay was able to confirm that I would be able to reschedule which was greatly appreciated since I did not purchase the Vacation protection. We are now booked for another date in our first choice for accommodations. Thank you DVC Rental for 5 great years of service for our vacations!!! I would highly recommend their services. Special thanks to Lindsay!!
BBB · I am so glad we chose DVC Rental Store to book our first Disney trip. Although, we must reschedule our current trip due to the pandemic. Our experience with this company has been great. We have the best customer service representative! Lucy has been very responsive and proactive during this tough time. We highly recommend DVC Rental Store.
BBB · I’ve used this company for several years. I’ve worked with Kate G every time and she is always very attentive and professional. They worked very well with me during the COVID-19 closures. I definitely would recommend this company! Michelle W
BBB · The DVC Rental Store helped us secure a wonderful vacation to Disney’s Aulani Hotel last year. We were able to stay in a beautiful 2 bedroom Villa for a much better price than we could find anywhere else. The entire process was much easier than we thought it would be and the contract between the members and renters made us feel that our rental agreement was secure. Our agent Sarah, was amazing to work with, and she made sure everything was in perfect order. We will definitely use DVC for future Disney vacations!
BBB · DVC Rental Store is great and always prompt! I reached out to our rep right away when the pandemic started and when our flights were cancelled. We got a response right away. We did purchase the PPP so we got refunded a certain amount as per the agreement within 2 weeks. The best part was we got the remaining amount as a credit which we thought was lost and was going to claim through insurance. It was great that we did not need to do that. We have rebooked for next year and have utilized our credit. Our rep was Lucy Riggs, she was great to work with and was always prompt to any questions we had. Will book with DVC Rental Store again.
BBB · Lindsay and Jenny G*** were absolutely fabulous. We had a situation due to the Covid-19 Pandemic and they were able to help us move our trip. This is the 3rd time we have used the DVC rental store and Jenny G*** has been our coordinator. Jenny has been incredible and we recommend her and the DVC rental store to all of our friends. Thank you DVC for helping us through this situation.
BBB · We have used the DVC Rental Store many times over the years for our trips to Disney World and have always been happy with the experience. When the current health crisis cancelled our trip in April I was even more pleased with the way DVC dealt with our cancelled reservation. Our Travel Advisor, Lindsay, was always quick to respond to my emails and answer my questions when she had answers. She was always professional as she worked through a very difficult time. DVC was quick to issue the refunds we were due based on the PPP agreement and I believe went above and beyond by issuing us a credit for the lost portion of our payment based on the agreement we signed. Because of our positive experiences in the past we look forward to working with the DVC Rental Store and Lindsay in the future.
BBB · I realize that most reviews on a BBB web page are probably from disgruntled customers with legitimate complaints. I'm not one of those. We booked a Disney World vacation with DVC Rental Store in late 2019 for a stay in late March 2020. The booking experience was great. Laina was excellent to work with and secured our desired resort quickly and efficiently. The February came, and we became increasingly concerned about COVID-19. Even before the parks closed, Laina helped us to rebook everything for mid-May. Then the parks closed. Laina helped us again, and finally DVC Rental Store addressed all the uncertainty with the offer of a credit on the points for a future rental. This has been a stressful time for everyone, and I was very relieved that we could salvage our money and postpone the vacation for a time when the crisis is past and we can enjoy all that is Disney without the constant worry. I give DVC Rental Store 5 stars, and will recommend them to friends for future vacations. And Laina was a superstar through all of this, always pleasant, prompt, and efficient. Thank you.
BBB · I'm a first timer with DVC Rental Store and a true believer. It was an awesome experience and Terra was very professional and courteous. She made sure all my questions were answered from the start to the day I checked in. I'm glad I found the rental store and would definitely use it again. My stay at Aulani was very pleasurable and I can't wait to go back. This service makes it possible for people like me who are not DVC members to stay in Disney's beautiful resorts at a more affordable rate. Thanks again! DVC Rental Store rocks!!!!!!
BBB · We have used the DVC rental store several times and have always had a trouble free experience. On our latest trip we went to Bay Lake towers and had a great experience, including an unexpected theme park view which made it fun and easy to see the fireworks every night. Our contact at the DVC rental store was Lindsay, who did a great job for us. I recommend them highly.
BBB · First time using this service and was extremely impressed with the level of customer service as well as the ease of the entire process. Response time from DVC was great, follow-up from DVC staff was excellent and the check-in/check-out process was seamless. We were able to stay at Bay Lake Tower (on Christmas) for a significant discount. I have already recommended this business to several friends traveling to Disney in 2020. Would HIGHLY recommend!